Returning the negativity

For at least two decades I have been intellectually aware that you should refuse the negative thoughts beamed our way. The physics makes sense, if you refuse the gift of hatred then it is returned to the sender. But I have never had a practical method for appling, until White Buffalo Calf Woman told me.
Say your in a traffic situation where someone is in road rage and intent on beaming their hatred toward you. Just reply back " You must be very angry inside". This is brilliant! It does not confront the person, it means you have listened to the person, and that you acknowledge his inner state.
This shows that intellectual learning is not the end of all ends and there are other ways to knowledge just as valid (or perhaps better). Trust your heart!